Amazon Prime auto-renewal charges frustrate customers

Canadians interested in a free trial of Amazon Prime got more than they bargained for – $90 more, actually.

Source: Amazon Prime auto-renewal charges frustrate customers

Wow $90 is pricely! You need to be very careful with free trials, especially when you give credit card details for subscriptions. I have had so many issues with cancelling credit card subscriptions, It took me multiple attempts over 4 months to cancel my Xbox Live subscription!

Most services like this are on auto-renewal. Amazon prime even sends out e-mails that let you know when your trial is going to expire so that you can cancel it beforehand if you want. It specifically says that you are going to be charged if you don't turn off the auto-renewal.


I have no problem with people getting charged for signing up to a service and then either forgetting to cancel or not paying attention to their emails.

$90 is pretty pricey for it. I really don't like when companies auto-renew and charge serious money, but I understand they are legally allowed to and will of course do it for the money. I do, however, think it would be fair if the customer received at least three notifications beforehand. I know they send at least one, but reminders may be necessary to some people in case they want to cancel their subscription.

Well, that's a bit too much. I don't think I'll ever subscribe to them if the charge goes up even more again.

 It's interesting because I don't understand why they would do something like this that would instantly upset the customers. No one wants to use the Amazon service of his getting continuously charge that users over and over again. It's like they came out with a quick way to make a quick buck until people start to complain about it. They decided that they were  going to make probably about a good 30 million and then changed things.